At Omoda Jaecoo, we put our customers first. Our commitment to Treating Customers Fairly (TCF) means you can trust us to always act with transparency, honesty, and integrity.
Our Promise to You.
We will:
✅ Offer products and services that meet your needs.
✅ Provide clear, simple, and transparent information.
✅ Give responsible, suitable advice where it’s offered.
✅ Deliver products and services that perform as expected.
✅ Make it easy to switch, change, or raise concerns.
✅ Listen to your feedback to improve our service.
If Things Go Wrong.
We aim to resolve any concerns quickly and fairly.
Our complaints process is simple and accessible.
We take every issue seriously and aim for a prompt resolution.
Your experience helps us make things better.
Continuous Improvement.
We regularly review our policies and customer feedback.
We ensure fairness is built into every stage of your journey with us.
Our people are trained to put customer interests first.
At Omoda Jaecoo, TCF isn’t just a rule — it’s part of who we are. We are committed to ensuring every customer receives the respect, clarity, and fairness they deserve.